Frequently Asked Questions
Yes, Cash on Delivery (COD) is available across India on all orders. You can pay in cash when your order arrives — no prepayment required. We also accept UPI, debit cards, credit cards, and net banking at checkout.
Orders are dispatched within 24 hours of placement. Delivery typically takes 3–5 business days depending on your location. Metro cities usually receive orders faster. You will receive a tracking link via SMS once your order is shipped.
We offer a 7-day hassle-free return policy. If you receive a damaged, defective, or wrong product, contact us within 7 days of delivery and we will arrange a pickup and full refund or replacement. Reach us on WhatsApp at +91 98776 37083 with your order details and a photo of the product.
Yes. Every case on softcases.in is made with precision cutouts specific to your phone model — camera lens, charging port, speaker grille, and buttons. This case is designed and tested exclusively for the Vivo V50 5G Luxury Grid Pattern Glass Back Shockproof Case (Buy 1 Get 1 Surprise Cover). If you are unsure, message us before ordering.
Every case sold on softcases.in is 100% authentic and quality-checked before dispatch. We do not sell replicas or low-grade imports. Our cases are made from premium TPU, PU leather, and polycarbonate materials that provide genuine drop protection and a premium finish — built to last.